Terms of Service

Effective Date: February 23, 2026
Last Updated: April 5, 2026

Welcome to Ava Shops ("AVA," "we," "us," or "our"). These Terms govern your use of the Ava Shops website, Progressive Web App (PWA), Chrome Extension, and related services (collectively, the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. ELIGIBILITY

You must be at least 13 years old and capable of entering legally binding agreements to use the Service.

2. DESCRIPTION OF SERVICE

Ava Shops is an AI-powered shopping assistant that helps users:

• Discover products
• Compare options
• Navigate supported retailer websites
• Add items to cart
• Initiate or streamline checkout flows (guided or faster modes, with your confirmation)

AVA does not sell products. All purchases are completed directly with third-party retailers.

Currently, assisted shopping features work best on desktop with the Chrome extension and on supported retailer domains. Mobile experience may vary.

3. USER AUTHORIZATION FOR ASSISTED SHOPPING

By using AVA, you authorize the Service to:

• Open supported retailer pages
• Detect checkout states (cart, upsell pages, final checkout)
• Click buttons required to complete actions you initiate
• Submit checkout forms only after your explicit confirmation

WAKE WORD FEATURE

If you enable the wake word feature, you authorize AVA to listen locally for the activation phrase ("Ava") while the AVA tab is open and active. AVA will only act after activation. You can disable wake word at any time.

You acknowledge and agree:

• Purchases are final once submitted to the retailer
• You are responsible for verifying cart contents, shipping details, payment methods, and pricing before confirming
• AVA does not control retailer pricing, availability, fulfillment, or returns
• Retailer website changes may affect how the assistant behaves on those pages

4. ASSISTED SHOPPING RISK

AVA relies on third-party retailer layouts and site structures. Retailer updates may cause errors, mis-clicks, or unintended behavior. AVA cannot guarantee perfect detection or checkout accuracy. Use of these features is at your own risk.

5. EXPRESS MODE

If Express Mode is enabled:

• You explicitly opt in to accelerated checkout after you confirm
• AVA may complete checkout steps you approve without extra on-screen prompts
• You accept full responsibility for completed transactions
• AVA is not liable for pricing changes, stock changes, retailer errors, or timing of assisted steps

Express Mode always requires explicit activation and may be disabled at any time.

6. AFFILIATE DISCLOSURE

AVA participates in affiliate programs, including Amazon Associates.

As an Amazon Associate, AVA earns from qualifying purchases.

Affiliate parameters may be appended to supported retailer product URLs. This does not increase the price you pay.

7. PAYMENTS, SUBSCRIPTIONS & CREDITS

Certain features may require subscriptions, credits, or paid tiers.

• Payments are processed by third-party providers
• AVA does not store full card numbers
• Credits may be non-refundable except where required by law
• Credits may expire depending on plan structure
• Accounts may be suspended for fraud, abuse, or misuse
• Plans and pricing are subject to change

REFUND POLICY (summary)

Subscription payments via Stripe are generally non-refundable; we may refund duplicate charges, billing errors, or technical loss of paid access if you contact support@ava-shops.com within 7 days of the charge. Cancel anytime—future billing stops; access continues through the paid period; no partial refunds for unused time. Retailer product refunds are only with the retailer. Full policy: /refunds and Terms.

8. USER RESPONSIBILITIES

You agree not to:

• Use the Service for fraud or unlawful activity
• Bypass usage limits or safeguards
• Interfere with retailer systems
• Reverse engineer or exploit the Service

Violation may result in suspension or termination.

9. THIRD-PARTY RETAILERS

AVA is not affiliated with or endorsed by retailers unless explicitly stated.

AVA is not responsible for:

• Product defects
• Shipping delays
• Retailer payment issues
• Returns, refunds, cancellations
• Warranty disputes

All disputes must be resolved directly with the retailer.

10. DISCLAIMER OF WARRANTIES

The Service is provided "AS IS" and "AS AVAILABLE."

AVA makes no warranties regarding:

• Continuous availability
• Pricing accuracy
• Retailer stock accuracy
• Error-free operation
• Compatibility with all retailer layouts

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

AVA shall not be liable for:

• Indirect or incidental damages
• Lost profits
• Retailer errors
• Checkout outcomes on retailer sites
• Unauthorized purchases resulting from user account compromise

Total liability shall not exceed the amount paid to AVA in the preceding three (3) months.

12. INDEMNIFICATION

You agree to indemnify and hold AVA harmless from claims arising from:

• Misuse of the Service
• Violation of these Terms
• Purchases completed through your account
• Fraudulent or unauthorized use

13. SERVICE MODIFICATION

AVA may modify, suspend, or discontinue any part of the Service at any time.

14. DISPUTE RESOLUTION

Any dispute shall be resolved through binding arbitration in the State of Texas, unless prohibited by law. You waive the right to class-action lawsuits.

15. GOVERNING LAW

These Terms are governed by the laws of the State of Texas, United States.

16. CONTACT

support@ava-shops.com  ·  avashops.ai@gmail.com

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Privacy Policy

Last updated: April 2026

1. Overview — AVA helps you search, compare, and streamline checkout on supported sites. The fullest assisted-checkout experience is primarily available via the desktop Chrome extension; other surfaces may vary.

2. Information we collect — (a) What you provide: searches, voice (if enabled), optional wake word while active, cart/checkout actions, account/waitlist email, subscriptions, optional image/camera search, referrals. (b) Automatic: usage events, device/browser info, session and pseudonymous IDs, credits/usage, coarse region signals, hashed IPs for abuse prevention, diagnostics, limited analytics. (c) On supported shopping sites: product page data and interactions needed for cart/checkout you request. We do not collect full card numbers, CVV, or retailer passwords.

3. How we use data — Search and matching, pricing display, actions you request, subscriptions/credits, reliability, analytics in aggregated or pseudonymous form, security, and legal compliance.

4. Sharing — We do not sell personal data. We may share limited data with hosts, Stripe, AI/infrastructure providers, retailers as needed for actions you direct, affiliates for commission reporting, and authorities if required.

5. Payments — Stripe (or designated processor) handles cards; we may receive billing metadata only. Retailer purchases are paid on the retailer; we may see masked hints (e.g., last digits) to confirm your choice.

6. Retention — Much data is ephemeral; sessions/preferences may persist locally; logs for a limited period; billing as required by law. Processing may occur in the U.S. and where providers operate.

7. Permissions — Sites access, storage, microphone (if used), camera/media only if you use visual search.

8. Security — HTTPS, rate limits, access controls, validation of client/server traffic.

9. Your choices — Adjust mic/camera in the browser; disable wake word; remove extension or clear data; contact us for privacy requests.

10. Children — Not directed at children under 13; Terms require 13+.

11. Changes — We may update this policy; continued use may constitute acceptance.

12. Contact — support@ava-shops.com

13. Plain English — We use your input to shop faster; we don’t sell your data; Stripe and retailers handle payments; you control permissions and confirmations.

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