Privacy Policy

Last updated: April 2026

1. Overview

AVA (“we”, “our”, or “us”) provides a shopping assistant that helps users search for products, compare prices, and streamline checkout across supported websites.

We are committed to protecting your privacy and ensuring transparency about how data is handled.

Certain automation and checkout-assistance features are only available when using the official AVA Chrome Extension on desktop Chrome. The Progressive Web App (PWA), mobile browsers, and other environments may offer conversational or browsing features without full automation parity.

AI LIMITATION CLAUSE

Ava is an AI-powered shopping assistant that automates parts of the product search and checkout process.

By using Ava, you acknowledge that:

Results may not always be accurate, complete, or up-to-date
Product selection, pricing, availability, and checkout behavior may vary
Automated actions are performed based on interpreted input and may not always reflect user intent perfectly

Ava does not guarantee error-free operation.

Users are responsible for reviewing final checkout details before confirming a purchase.

Payments for subscriptions, credits, and usage are for access to the platform and its automation capabilities, not for guaranteed outcomes or results.

2. Information We Collect

a. Information You Provide

Search queries and product requests (e.g., “add AA batteries”)
Voice input (when microphone access is enabled)
Optional wake-word activation when you enable it (local listening for the activation phrase while the AVA experience is active)
User actions within the AVA interface (e.g., adding items to cart, confirming checkout)
Account or waitlist information you submit (such as email) and subscription or plan status when applicable
Optional visual search: if you use camera or image upload features, the image (or derived features) is sent to our systems to fulfill your product search request
Referral activity when you use invite or referral features (e.g., referral codes and pseudonymous identifiers tied to rewards)

b. Automatically Collected Information

Basic usage data (feature interactions, timestamps)
Device and browser type (for performance and compatibility)
Session-level and pseudonymous identifiers used for system functionality, credits or usage accounting, and abuse prevention
Coarse location signals such as time zone or region bucket where used for ranking or suggestions
Security-related data such as hashed IP addresses for rate limiting and fraud prevention (not sold)
Error, diagnostic, and performance data to keep the service reliable
Limited analytics (e.g., page or feature usage, referral link usage) associated with anonymous or pseudonymous IDs

c. Website Interaction Data

When you use AVA on supported sites (e.g., shopping websites), the extension may:

Read product page content (title, price, availability, product identifiers)
Interact with page elements to assist with cart and checkout actions you initiate

The extension is intended to operate in the context of supported retailer domains during an active AVA session. It does not monitor unrelated browsing, collect full browsing history, or access unrelated tabs for marketing purposes.

Much of this data is processed in real time and is not stored long-term unless required for functionality, security, billing metadata, or as described under retention below.

d. What We Do Not Collect

AVA does not collect, store, or transmit:

Full payment card numbers or CVV codes
Retailer account passwords or login credentials for external websites
Personal messages from other applications
Content from unrelated browser tabs (outside supported automation contexts)

e. AI and Automated Processing

We use automated systems (including AI models) to interpret requests, run search and matching, generate responses, and assist with permitted actions. These systems process only information needed to fulfill your request. You remain responsible for purchase decisions; AVA does not complete purchases without your confirmation where confirmation is required.

3. How We Use Information

We use collected data to:

Provide accurate product search and matching
Display pricing and product details
Enable cart and checkout automation you request
Operate subscriptions, credits, and usage limits where applicable
Improve performance and reliability
Run analytics and product improvement in aggregated or pseudonymous form
Prevent abuse and ensure system security
Comply with law and enforce our terms

4. Data Sharing

We do not sell your personal data.

We may share limited data with:

Service providers (e.g., backend hosting, analytics, infrastructure, AI inference providers as needed to operate the service)
Payment processors (e.g., Stripe) for subscriptions or paid features
Retail platforms (only as required to complete actions like adding items to cart or navigating checkout you direct)
Affiliate networks for commission reporting when qualifying links are used
Authorities when required by law

5. Payments

Payments are processed securely through Stripe (or another designated processor).

AVA does not store or process your full payment card details
Payment information is handled directly by the processor in accordance with their privacy and security policies
We may receive limited billing metadata (e.g., customer ID, subscription status, payment status, last four digits when provided, billing region for tax)

Retailer purchases: When you buy from a retailer, payment runs on that retailer’s systems. AVA may see masked hints shown by the retailer UI (e.g., card ending in ****) only to help you confirm a choice—not full card data.

6. Data Storage and Retention

Much operational data is processed in real time and not kept permanently
Temporary session and preference data may be retained to maintain functionality (including local storage in your browser)
Server logs and similar operational logs may be retained for a limited period (e.g., on the order of weeks to months) for debugging, security, and improvement
Billing records are retained as required for accounting, tax, and legal obligations

Data may be processed in the United States and in other locations where our service providers operate. Where possible we aggregate or minimize identifiers. See our Terms of Service for subscription billing and refund practices.

7. Permissions

The AVA extension or app may request permissions such as:

Access to specific websites (to assist with shopping actions on supported domains)
Storage (to maintain session state and preferences)
Microphone (for voice interaction, if enabled)
Camera or media access only if you choose visual search features that require it

These permissions are used strictly to provide core functionality.

8. Security

We implement reasonable safeguards to protect data, including:

Secure API communication (HTTPS)
Rate limiting and abuse protection
Access controls and limited retention
Validation of extension and server communications where applicable

9. Your Choices

You can:

Disable microphone or camera access via browser or device settings
Turn off optional features such as wake word where offered
Remove the extension or clear site data to reduce locally stored preferences
Contact us regarding privacy requests as described below

10. Children’s Privacy

AVA is not intended for children under 13. We do not knowingly collect personal information from children under 13. Our Terms of Service require users to be 18 or older to use the Service; if you believe we have received information from a child under 13, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Where appropriate, we may provide additional notice or seek renewed acceptance.

12. Contact

For privacy questions or requests:

Email: support@ava-shops.com

We may also respond from related operational addresses we publish for support.

13. Summary (Plain English)

We use your input to help you shop faster
We don’t sell your data
Payments are handled securely by Stripe; retailer purchases are handled by retailers
You stay in control of permissions and purchase confirmation

Subscription and Billing Data

Ava Shops uses Stripe as a third-party payment processor to manage subscriptions and billing.

We do not store or have access to full payment details such as credit card numbers.

We may store limited billing-related information, including:

Subscription status (active, canceled, etc.)
Billing cycle start and end dates
Credit allocation and usage
Stripe customer and subscription identifiers

This data is used solely to manage subscriptions, allocate credits, and provide services.

We do not sell or share billing information for marketing purposes.

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