This policy governs refunds for subscriptions and paid AVA features processed through our payment provider. It also summarizes how we treat credits and usage-based purchases. The full Terms of Service (including the Refund Policy section) applies.
Ava offers subscription-based access to premium features. Payments are processed via Stripe.
All subscription payments are generally non-refundable.
However, refunds may be granted in the following cases:
Requests must be submitted within 7 days of the charge.
Contact support@ava-shops.com with:
You may cancel your subscription at any time.
Ava does not handle product purchases from retailers. All product-related refunds, returns, or disputes must be handled directly with the retailer.
Credits and similar digital balances are consumed when you use certain features. Credit purchases are generally final and non-refundable, except where we verify a billing error, duplicate charge, unauthorized charge, or a verified service failure, or where required by law.
If you believe credits failed to deliver or were charged in error, contact support@ava-shops.com with your account identifier, date and amount, and details. We may ask for timestamps, error messages, or steps to reproduce.
For billing concerns, contact support before initiating a chargeback; abusive chargebacks may result in account restrictions.
We may update this policy at any time. Continued use of the Service after updates constitutes acceptance.