This policy governs refunds for subscriptions and paid AVA features processed through our payment provider. It also summarizes how we treat credits and usage-based purchases. The full Terms of Service (including the Refund Policy section) applies.
Subscriptions and credit packs purchased in the iOS app are billed by Apple.
Some purchases may be eligible for a refund. Request an Apple-billed refund at reportaproblem.apple.com. Apple reviews these requests under its applicable policies. Eligibility varies by country or region; your statutory rights are not affected.
For missing credits or a feature-access problem, contact support@ava-shops.com with the purchase date and a description of the issue. AVA-Shops support can investigate access and balance issues, but does not decide Apple's refund requests.
Manage or cancel your subscription in your Apple account's Subscriptions settings. Cancellation and refund requests are separate actions.
Ava does not handle product purchases from retailers. All product-related refunds, returns, or disputes must be handled directly with the retailer.
Credits are consumed when you use eligible features. For credit packs billed by Apple, use the Apple refund process above. Applicable consumer rights remain unaffected.
If you believe credits failed to deliver or were charged in error, contact support@ava-shops.com with your account identifier, date and amount, and details. We may ask for timestamps, error messages, or steps to reproduce.
For billing concerns, contact support before initiating a chargeback; abusive chargebacks may result in account restrictions.
We may update this policy at any time. Continued use of the Service after updates constitutes acceptance.