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AVA Support

Need Help?

AVA is designed to provide a smooth voice-assisted shopping experience across supported retailers.

If you experience issues with:

• account access
• subscriptions
• credits
• voice features
• checkout assistance
• app performance
• billing questions

please contact support below.

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Contact Support

Email:
support@ava-shops.com

Response Time:
Typically within 24-48 hours.

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Troubleshooting

Voice not responding

• Ensure microphone permissions are enabled.
• Restart the app.
• Check your internet connection.

Checkout flow not progressing

• Refresh the retailer page.
• Ensure you are signed into the retailer account.
• Retry the checkout assistance flow.

Credits not updating

• Usage updates may take a few moments to sync after an action completes.
• Ensure you are connected to the internet.
• Restart the app if the issue persists.
• Contact support if your balance does not update correctly.

App appears stuck loading

• Force close and reopen the app.
• Ensure the latest version is installed from TestFlight or the App Store.

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Supported Features

AVA currently supports:

• Product discovery
• Voice-assisted shopping
• Cart assistance
• Guided checkout assistance
• Personalized shopping experiences

Feature availability may vary by retailer or platform.

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Privacy & Security

AVA does not place final orders without user approval.

For more information:

• Privacy Policy
• Terms of Service

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